Zalando and PostNord to test private pick-up and drop-off points in Denmark

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Zalando and PostNord will pilot a three month-phase of pick-up and drop-off point service operated by private persons in Denmark. Up to 50 service pick-up and drop-off points will be located at selected postal codes of residential areas in Aarhus and Copenhagen. The locations will be operated by private persons who spend majority of the day at home, such as stay-at-home parents, self-employed people, entrepreneurs or retirees, who will earn a small monthly income.

PostNord, that is already Zalando’s carrier in the Nordics region, will deliver parcels to the service points, provide IT systems, and communicate with the end users. The recipient will get a message via text or email from PostNord when its parcel is ready for pick up. The private points network will be managed by Homerr, Zalando’s Dutch partner and will complement PostNord’s existing Danish network of parcel lockers and around 1,300 manned service points.

According to Zalando, customers will benefit from enhanced delivery and returns convenience by increasing proximity to the community service points, which will be typically located in the customer’s neighbourhood, with opening hours from 4 p.m. to 8 p.m. During the checkout process on Zalando’s website, customers will be able to select a  pick-up point for delivery or dropping off a parcel.

Zalando claims that the initiative will contribute to reducing its environmental impact by up to 50 grams per package, since orders will be bundled to fewer addresses and delivery routes.

“PostNord is always ready to contribute to the development and growth of e-commerce. Customer demand is key to us, and we are curious to see whether the Danish consumers take on this new concept,” says Stine Sander, Head of E-Commerce and Communication, PostNord Denmark.

Source: Zalando