XPO Logistics has announced the planned addition of augmented reality to its Ship XPO consumer self-service platform. Shoppers will be able to use the visualization technology prior to the delivery of heavy goods, such as sofas, beds and appliances, to determine the ideal placement inside the home.
Troy Cooper, president of XPO Logistics, said, “Augmented reality is another innovation that our retail and e-commerce customers can offer to consumers, providing more control over the shopping experience. The technology creates a virtual image of how an item will look in a given room, dramatically decreasing the likelihood of returns. Augmented reality enhances the efficiency of the entire last mile process, reducing time inside the home and the risk of product damage.”
XPO expects its visualization technology to be available nationally on Ship XPO later this year. The announcement follows the company’s recent addition of voice integration technology to Ship XPO, giving consumers the ability to track their purchases throughout XPO’s last mile network using Amazon Echo or Google Home.
Source: XPO Logistics
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