Wincanton to create a Customer Fulfilment Centre for Waitrose

Wincanton Waitrose

Wincanton has announced it has been chosen by Waitrose and Partners to create a Customer Fulfilment Centre (CFC) for online grocery home deliveries.

As part of an initial five-year contract, Wincanton will develop and operate the CFC in West London, accelerating Waitrose & Partners’ expansion in online grocery home delivery. The partnership approach with the Waitrose team will accelerate the implementation, ensuring the CFC is fully operational in the current financial year.

The new contract will build on the relationship between Wincanton and Waitrose, and the group’s expertise in home delivery, e-fulfilment and food logistics. Wincanton will be responsible for operating the CFC (or ‘dark store’) and delivery to Waitrose customers in the West London area. Furthermore, it will involve the creation of 800 jobs and will offer customers an additional 25,000 orders per week.

James Wroath, CEO at Wincanton, commented, “This partnership with Waitrose to deliver groceries to customers’ homes is a fantastic opportunity for us to combine our existing capabilities in a new way, in order to accelerate Waitrose & Partners’ online growth. We will be the first third party logistics operator to enter an exciting and rapidly expanding market.”

Source: Wincanton


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