SingPost has reassessed its operations and plans to implement several measures in order to improve service quality. In response to the rapid rise of e-commerce, these new improvements include workload reduction for postmen, enhancing postmen remuneration and reducing missed deliveries.
After not reaching its Quality of Service standards in 2017, Infocomm Media Development Authority (IMDA) imposed financial penalties which also lead to complaints and loss in trust from SingPost’s customers.
Paul Coutts, Group CEO of SingPost said, “These are the first steps currently taken to address our customers’ immediate pain points and to rebuild the trust we have lost. Please bear with us as we look into longer-term measures that address other issues that customers have raised.”
Source: SingPost
