Royal Mail and Moonpig in new contract

Royal Mail

Royal Mail has been appointed by Moonpig to deliver the majority of their gifts across the UK (the contract doesn’t include flowers) via Royal Mail Tracked services (Royal Mail Tracked 24® and Royal Mail Tracked 48®). Royal Mail has been delivering cards for Moonpig since the company’s foundation in 2000, but the new, expanded contract now covers the majority of gifts as well.

In the new contract, Moonpig is using Royal Mail’s new co-branded notifications feature to provide an improved brand experience for their customers. The co-branded notifications include Moonpig’s logo when online shoppers receive delivery updates on Royal Mail Tracked and Special Delivery Guaranteed services.

This year, Royal Mail launched new Inflight delivery options for Tracked services to support retailers by making deliveries even more flexible and convenient for its customers.

“We chose to work with Royal Mail as they offer a reliable service that people around the country know and trust. They were able to offer us fully tracked, later collections, the kind of flexibility that would ultimately benefit our customers,” said Tony Bannister, Shipping Director at Moonpig. “We offer the latest cut off time in the UK – our customers can order cards and gifts up to 19:00 each day for same-day dispatch. This means that their orders can catch the post even after their usual Post Office has closed and the tracking for gifts can provide additional peace of mind to know when their gifts will arrive.”

Source: Royal Mail


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