Maplin has extended its partnership with iForce to include the iForce Revive returns processing service, which has been implemented alongside the national multi-channel fulfilment solution the company has provided since 2014. The combined operation is operated from the Maplin national distribution centre in Wath-Upon-Dearne, South Yorkshire.
The iForce Revive proposition will provide Maplin with a software-controlled inspection and processing capability to handle over 600,000 items returned from stores or from on line customers, as well as any products that have been recalled. The objective of the Revive proposition is to ensure that the margin erosion associated with returns is minimised. Within the Revive proposition, iForce’s ReSCu software will direct the processes required through the inspection of each returned item; determining whether it can be put back onto full price sale, whether refurbishment action needs to be taken to allow full price sale or whether the item should be disposed of.
The returns model will work alongside iForce’s fulfilment and warehouse management solution already embedded within the national distribution centre. Since being deployed two years ago, iForce Gateway, which is powered by the company’s SMART software, has helped the retailer to achieve its highest levels of product availability and operating efficiency.