Hermes UK has announced that it is to rebrand as ‘Evri’ with a new logo and brand identity that will be rolled out across all its locations, vehicles and ParcelShops.
The new brand will also see a significant investment in its customer service. This will include Evri opening a fully UK-based customer service team and adding 200 experts who will be based in local depots, closer to where potential issues are. Evri will also be upgrading its chatbot and releasing more phone lines for those who prefer to speak directly to someone.
Environmental, social and governance (ESG) criteria will be a focus of the new Evri brand as the company aims to reduce its environmental impact. This will include continuing to grow its use of alternative fuels and innovative building initiatives which have already resulted in it using 100% renewable electricity across all its operations. It will continue its journey to its net zero target for direct and indirect emissions for 2035.
One of the first announcements under the new brand is that the company is to auto-enrol its self-employed plus (SE+) couriers, representing approximately 85% of the network, into a pension by the end of 2022. According to Evri, this move represents an over £7m ($9.1m) investment each year in the earnings security of its SE+ couriers.
In addition, following discussions with the GMB Union, Evri will also be introducing the right to maternity/paternity leave for all SE+ couriers with effect from March 2022.
Martijn de Lange, CEO at Evri (formerly Hermes UK), commented: “This rebrand follows significant investment and two years of dramatic growth which has resulted in our entire business going through a major transformation program.”
Source: Parcel and Post Technology International
