Hermes has launched its new ‘What’s inside the box?’ service, a returns service allowing customers to inform the retailer about their return in advance. The roll-out of the new service follows a successful trial by fashion retailer, Joe Browns.
Customers using the ‘What’s inside the box?’ service can inform the retailer about what items they are returning in advance. Retailers, therefore, know in advance the exact items that are being returned, allowing them to update SKUs, manage warehouse stock levels and acquire accurate and up to date customer data. The service also allows retailers to offer an immediate or expedited refund.
The ‘What’s inside the box’ functionality can be integrated into the retailer’s website, their app or through the Hermes website.
Darren Abbott, Financial Director at Joe Browns who trialled the service, said: “This is another step forward from Hermes in helping to make our customer journey simpler. Returns have always been a fundamental part of clothing mail order and, with recent changes in buying habits switching from in-store to online, this has become increasingly important. As a business the more information we can collect in an electronic format the more efficient we become.
Source: Retail Times/ Apex Insight
