“The technical repair capabilities we gained through the Clipper acquisition give GXO unrivalled expertise in the consumer electronics service sector,” said Richard Cawston, President, Europe, GXO. “Bringing all of our electronics repair services together as GXO ServiceTech gives us a tremendous foundation from which to strategically expand the service offering and the markets we serve.”
GXO ServiceTech currently operates from multiple sites in the U.K., Belgium, Germany, Luxembourg and the Netherlands, fulfilling direct-to-consumer and retail orders, repairs and returns. In 2022, GXO ServiceTech repaired more than 1.5m consumer electronics devices, including laptops, televisions, displays, and mobile and gaming devices as well as home appliances. Its accreditations with leading manufacturers ensure customers receive accredited repairs, using genuine parts and approved software and diagnostic tools.
The GXO ServiceTech offering includes:
“For more than two decades, we have offered a unique and unrivalled end-to-end solution that is in high demand,” said Richard Costello, Managing Director, GXO ServiceTech. “With industry return rates at 40%, our expertise in B2B returns and B2C services for retailers and manufacturers is driving significant benefits for our customers and helping foster a more environmentally sustainable supply chain. Bringing GXO’s capabilities and these business units together as one offering gives us capabilities, coverage and capacity that few can match.”
GXO ServiceTech will launch a marketing campaign and website in the third quarter. There is no change for current customers.