GEODIS has announced it will start offering complete product returns management service as part of its dedicated range of e-commerce services. GEODIS hopes that the new service will allow retailers and e-merchants to benefit from an end-to-end technological and logistical solution covering the entire value chain. The service is available throughout Europe.
GEODIS stated it has developed an integrated range of reverse logistics services in response to the growing popularity of online shopping and a substantial increase in product returns. The service was said to be designed to relieve retailers and e-retailers of the operational management related to product returns. It includes the declaration of consumer returns, product collection and identification, and delivery of the items back into stock.
For the digital aspects of this solution, GEODIS has selected the French start-up ShopRunBack. The start-up looks to provide retailers and e-merchants with its white-label returns management platform, which can be accessed from all merchant sites, according to the company. Through the platform, consumers are said to be able to select the product to be returned and the reason for the return, as well as the method of pick-up. The package can be collected at the consumer’s home or left at a drop-off point. Both retailers and consumers can track the progress of the return request and the status of the refund in real time. GEODIS Vice President of e-commerce Ashwani Nath commented, “Following the success of the range of GEODIS e-logistics solutions dedicated to the customer experience from order management through to delivery, we wanted to work on the after-sales experience, which is a crucial element in customer satisfaction”
GEODIS services are stated to be responsible for collecting products and transporting them to the warehouse, as well as the entire process of control, sorting, repackaging for dispatch and where appropriate recycling, according to the principles of the circular economy. All logistics operations are prescribed in accordance with the return policy defined beforehand, according to the company. For merchants connected to e-commerce platforms such as Shopify, Woocommerce, Wizishop or Prestashop, among others, the digital platform can be integrated instantly.
Source: GEODIS
