FedEx has announced fdx, the data-driven commerce platform that connects the entire customer journey — making it easier for companies to grow demand, increase conversion, optimize fulfillment, and streamline returns. FedEx is the only logistics company to connect the entire customer journey by offering end-to-end e-commerce solutions for businesses of all sizes – all in one platform.
“FedEx is transforming into a digitally-led business powered by our extensive physical transportation network, leveraging our scale and insights from moving 15 million packages per day,” said FedEx Corp. President and CEO Raj Subramaniam, who announced the new platform at the National Retail Federation’s Big Show. “Through fdx, we will enhance our longstanding relationships with merchants of all sizes to help them optimize and grow their businesses through digital intelligence.”
By providing data and insights that improve visibility and connected capabilities across the customer journey, fdx will help merchants make more strategic logistics decisions from point of demand to delivery and returns.
The official launch of the platform is planned for fall 2024. The fdx platform is currently available as a private preview. From January 14 through January 16, NRF 2024: Retail’s Big Show attendees can also visit booth #3674, which will feature an fdx preview.
The platform brings together existing and new FedEx capabilities for customers. The following digital capabilities are available today to help merchants:
Additional digital capabilities that will be part of the fdx launch this fall:
Source: FedEx