DPD Germany is the first parcel service to use the open single sign-on service netID, now available in the DPD App as well and in ‘myDPD’. The European netID Foundation was founded in March 2018 by the media group RTL Deutschland, ProSiebenSat.1 and United Internet with the brands WEB.DE and GMX as a European alternative to US providers. To date, it has more than 38m active accounts.
Anyone with a netID account – such as WEB.DE, GMX or 7PASS – can log into the digital services provided by DPD and other netID partners without additional registration.
With participating online retailers, it is no longer necessary to register or enter address details. Logged-in netID users will be able to switch from other websites to the DPD applications. One example is the integrated parcel tracking for the users of the online communication services GMX and WEB.DE. In the “intelligent mailbox”, an AI-based algorithm identifies all order-relevant emails, supplements them with tracking information from DPD and displays them in an understandable way. Logged-in users will be able to switch to ‘myDPD’ from their mailbox to manage their parcels.
In the DPD App and in ‘myDPD’ registered users can pay online to ship parcels within Germany and to other EU countries, use the digital parcel label to send a shipment from a nearby Pickup parcelshop, or request the pickup of a parcel. In addition, users can benefit from further functions, such as setting up a permanent delivery location. Parcels are automatically left at the desired location when the consignee is not at home, including nearby parcel shops.
“Online shoppers benefit from a customer journey that can be accompanied with netID as the login standard”, explains Michael Knaupe, Director Customer Experience & Communications at DPD Germany.
Source: DPD Group
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