DHL Supply Chain, a global and North American contract logistics company within Deutsche Post DHL Group, has selected ReverseLogix, a provider of end-to-end returns management systems (RMS) for B2C and B2B enterprises, as its primary solution for managing e-commerce returns.
With ReverseLogix, DHL Supply Chain is delivering on its mission to provide its customers with end-to-end, purpose-built RMS that connects and enhances the entire returns ecosystem – enabling companies to streamline return requests, logistics, inventory and processing, connecting every point in the return lifecycle, all through an SaaS platform. By leveraging the ReverseLogix platform and its functionality for receiving, inspecting, and processing returns and exchanges – DHL Supply Chain can customize its offerings to meet its customers’ unique requirements.
DHL employees can access ReverseLogix from a variety of devices, leveraging automated workflows to process returns more quickly while following consistent rules and policies. A 360-degree view of returns will help logistics leaders pinpoint issues fast, track key metrics, report results to customers and ensure exceptional levels of service.
Retailers transitioning to a centralized returns management system through a third-party logistics provider like DHL Supply Chain, free up resources to instead focus on core functions while managing returns in a way that supports sustained e-commerce growth.
DHL Supply Chain experienced growth in its eCommerce business sector in 2021, highlighted by a 15% growth rate during Peak Season over the previous year. The rate of returns increased in 2021 with national retail returns increasing 78%, to more than $761bn according to the National Retail Federation. For DHL, this increase correlated to growth in returns volume as well, compared to 2020.
Source: DHL
