ByBox has announced a locker solution for the delivery and return of service level agreement parts in large metropolitan areas, ByBox Metro. Launching initially in London, ByBox Metro will give field engineers access to 25 Smart Boxes located within the congestion zone, providing an easily accessible and secure location for engineers to retrieve SLA (Service Level Agreement) critical parts before 7am as well as making returns.
The Smart Box locations enable engineers to walk or drive to collect a part, eliminating high parking charges when retrieving stock. The close proximity of Smart Boxes also allows engineers to spend less time in the depot and more time in the city.
The service guarantees delivery of parts to Smart Boxes before 7am, enabling engineers to retrieve stock at their earliest convenience, reducing the amount of emergency same-day deliveries ordered to busy city workplaces. Engineers are notified when parts have been delivered. The solution also offers an improved returns loop, with parts for return or repair collected daily and delivered back to the Smart Box within 48 hours.
Stuart Miller, CEO and co-founder of ByBox, commented, “One of the most frequent requests we get from companies in busy city centres, is for help in tackling the stock loss caused by inefficiencies in their current supply chains. With many offices now banning on-site deliveries there is a huge logistical issue for engineers trying to track down the critical parts they need to complete a job. We developed ByBox Metro so that businesses and field engineers could operate more efficiently, ultimately enhancing service levels to the end customer.”
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