During August, UPS is set to launch Returns Manager, a free online tool that allows e-commerce merchants to customize return shipments according to their policy. UPS Returns Manage launches August 14 in the United States and August 28 in 43 additional countries.
By using this tool, UPS business customers can manage return shipments without having to integrate new technology into their own IT systems. Consumers using the service can print a return shipping label directly from ups.com tracking (website and mobile) and from email alerts. They also can print return labels at The UPS Store locations at no additional cost.
“Online returns are a headache for many merchants and their customers. The UPS Returns Manager makes the process a lot easier,” said Stu Marcus, UPS vice president of customer technology marketing. “It’s perfect for any shipper, especially small and mid-sized merchants that lack this capability in-house. UPS is the first logistics provider to offer the ability to create a return shipment through a tracking results page.”
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