With its new DPD Food product, DPD is positioning itself as a premium shipping partner to online grocery retailers. As its first customer, the food box provider HelloFresh has already been using DPD’s combination of express delivery and a one-hour delivery forecast for some time. In addition, DPD delivers fresh food on behalf of the online retailers myTime and Gourmondo, and is now also making its industry solution available to other shippers in the e-food segment. As a further feature, in cooperation with the food bank organisation Bundesverband Deutsche Tafel e.V. DPD is offering customers the opportunity to donate to charity any food parcels which can’t be delivered.
“With its new Food product DPD is ensuring that fresh foodstuffs reach the consignee fast, conveniently and reliably”, explains Andreas Reß, Director Sales and Customer Service at DPD Germany. “We’re convinced that with DPD Food we will be able to establish ourselves on a market that’s going to experience tremendous growth in the next few years. We are therefore deliberately not concentrating on the big cities but are aiming at supplying consignees in all areas of Germany.”
Because of DPD’s guaranteed fast express delivery of its Food parcels, passive cooling is sufficient even for fresh foodstuffs. Cool pads, for example, will keep perishable goods fresh for several days. Depending on the category of groceries, with its Food service DPD offers guaranteed express delivery the next working day, or on request guaranteed delivery by 12:00 hrs the next working day. With DPD’s Predict service consignees are notified by SMS and/or email one day in advance that a parcel is on its way to them.
Consignees who know they won’t be at home can provide a deposit okay via the DPD App or the online platform paketnavigator.de. The shipment is then left in a secure place specified by the consignee (for example in the garage or the garden shed). Such a deposit okay can be provided for an individual shipment or for all deliveries, and shippers can if necessary make this option available at the checkout. As a further delivery option consignees can also have their Food parcels left with a neighbour of their choice.
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