CEVA launches new airline baggage return service across Oman

CEVA Logistics has introduced a new service at Muscat International Airport in Oman to return lost or mishandled baggage to passengers travelling to the Gulf state.  The company has opened a dedicated desk in the main arrivals hall of Oman’s principal airports which is expected to serve customers 24 hours, 365 days of the year.

Mate Szombathelyi, CEVA Country Manager Oman and Qatar said, “Under an exclusive agreement with Oman Airports Management Company, CEVA will operate the service on behalf of all airlines serving the country,” adding “Following a competitive tender we were chosen to provide a comprehensive, reliable service which all parties can rely on”.

Effective from 1 October, CEVA expects to collect the located bags from the handling agent and deliver them to the passenger from who they have been separated on the next available delivery.

Running for the next three years, the contract, valued at €1 million, is expected to offer at least four deliveries a day in Muscat and the surrounding area as well as offer services to the rest of the country.