Zalando has teamed up with Poste Italiane to allow customers to pick up and drop off their parcels; shoppers on the retailer’s Italian website will be able to collect or return parcels to one of 12,000 Poste Italiane post offices.
They will also be able to use the Punto Poste network, consisting of over 7,300 tobacconists, 200 affiliated stores and 350 lockers.
Riccardo Vola, director southern Europe and gift cards at Zalando, said “Our customer base in Italy is growing quickly and so are its needs when shopping for fashion online. We want to offer more flexibility for our customers to open the fashion wardrobe of Europe, Zalando, in the comfort of their home: decide what to get, when and where they want it, and when to pay for it. At Zalando we see our customers not only as online shoppers, but as individuals with busy private and professional lives. In this particular period of the ‘new normal,’ we continue to adapt our offering to their needs, also when it comes to delivery and returns.”
Matteo Del Fante, CEO of Poste Italiane, said “In this scenario, in which flexibility is becoming more and more important every day, Poste has expanded its proximity network to make it easier to collect purchases and take care of returns through the “Punto Poste” network: a fundamental asset spread throughout the country and consisting of approximately 7,300 tobacconists, 200 contract outlets and 350 lockers that integrate the network of over 12,000 post offices operating in Italy.”
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