Yodel announces launch of Xpect Returns service

Yodel has partnered with specialist sortation company Hexapole to install a new Small Parcel Sorter at its Shaw Sortation Centre in Oldham.

Independent parcel carrier Yodel has announced the launch of Xpect Returns, a new collection service for returning purchases to retailers. Customers can now have their returns picked-up from their location by Yodel within a two-hour collection window and returned to the retailer.

The service, which is now available through several UK retailers, will improve customer satisfaction by offering a fully trackable service. Both customers and retailers can track the status of the collection and return of the package via push notifications through a mobile device application, email or SMS. 

The new two-hour collection window makes the returns process more convenient for both consumers and retailers.  The two-hour window allows customers to better plan their day and stay informed on the status of their collection. Parcels can be collected the next day, or on a nominated day of the customer’s choice, and will be returned to the retailer within 48 hours of this collection.

Andrew Peeler, CEO at Yodel, said: “The launch of Xpect Returns represents our ongoing investment in providing a flexible offering for both our customers and retailers. The newly enhanced service will make the process of returning an item as simple and familiar as a delivery.”

Peeler added: “We have listened to feedback from our Have Your Say survey, which receives responses from over 7,000 customers each day. These insights revealed that nearly 40% of consumers prefer unwanted items to be collected from them over any other returns channel, so we are confident that this service will prove a popular choice for many of our retail clients and their customers.”

Source: Yodel