Raben launches Picture Confirming Delivery

Raben Group

The Raben Group has announced the launch of a new delivery service for groupage shipments to maintain social distancing measures when delivering goods to customers. The service uses photos to provide touch-free confirmation of delivery. The service has been available since Monday, May 4.

“The current market situation is undoubtedly quite a challenge, yet we are still ready to handle shipments and meet the current needs of our customers and consignees. Therefore, now, in the era of coronavirus threat, we are not wasting time and we are launching a new solution. With additional safety measures in mind, we have introduced the Picture Confirming Delivery service (PCD for short), which makes it possible to deliver shipments touch-free, practically without the participation of the consignee,” said Kate Jaeger, Sales Director of Raben Group.

The delivery process with PCD is very simple. The customer enters an order into the myOrder system on myRaben.com and selects the free PCD service. When completing the delivery, the driver will leave the goods in a location selected by the customer and will take three photos: of the label, of the shipment and the shipment with the label. In this way, the delivery is confirmed without the need for the customer to sign for it. The photos are automatically saved on the driver’s mobile device and are processed into a delivery note. The device also records the registration number of the truck, date, time, and geographical coordinates of where the photos were taken.

This solution guarantees that the photos were taken at a given place and time. The customer can see proof of delivery on the myRaben platform in the myTruck&Trace module.

The new PCD service is available in Raben’s portfolio for domestic and international groupage shipments in countries served by the Group.

Source: Raben Group