Global e-commerce Logistics

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Global e-commerce Logistics 2019 includes the latest research on the rapidly changing e-commerce logistics sector.

As e-commerce markets become more mature, consumer expectations on deliveries are evolving dramatically, squeezing margins. Meanwhile LSPs strive for new efficiencies in e-fulfilment. A programme of primary research with retailers, last mile and e-fulfilment providers suggest this will continue to drive changes in the industry for many years to come.

The report examines trends such as the rise of cross-border e-commerce, omni-channel fulfilment, peak seasons and last mile consolidation and proposes concrete solutions to improve e-fulfilment and last mile operations to meet rapidly evolving customer expectations. Frictionless returns in particular are becoming a competitive advantage and the report examines a number of product features that facilitate a smooth and efficient returns service.

Global e-commerce logistics 2019 provides in depth analysis of cost breakdowns by channel and region, the structure of the e-fulfilment market, market size and growth forecasts and company strategies led by interviews with the leading players.


This report contains

  • The trends and developments impacting e-commerce logistics
  • Market sizing, growth rates and forecasts from 46 countries
  • Cost structures of major e-retailers by retail channel, vertical sector and geography
  • Interviews and primary research with leading e-fulfilment, last mile providers and retailers
  • Strategic profiles of leading online retailers & LSPs

This report contains

  • The trends and developments impacting e-commerce logistics
  • Market sizing, growth rates and forecasts from 46 countries
  • Cost structures of major e-retailers by retail channel, vertical sector and geography
  • Interviews and primary research with leading e-fulfilment, last mile providers and retailers
  • Strategic profiles of leading online retailers & LSPs

The report answers

  • How do outsourcing rates differ between marketplaces, pure plays and retailers?
  • What are the e-commerce logistics challenges and how do supply chain executives plan to overcome them?
  • How long do retailers and e-fulfilment providers have to make the switch to true omni-channel operations?
  • Have logistics providers solved the problem of peak seasons? Is cross border e-commerce the next big challenge?
  • How quickly is cross-border e-commerce growing?

Exclusive highlights

  • Profiles of the largest e-fulfilment logistics providers and their growth strategies
  • How Amazon, Alibaba and are changing the last mile
  • Comprehensive data and analysis on e-commerce logistics market size and growth as well as forecasts by country
  • e-commerce logistics cost structures by channel, sector and region
  • Outlook for the future of last mile delivery - written by Ti's CEO John Manners-Bell
  • Structure of the e-fulfilment market



1.0 History of e-commerce

1.1 e-commerce and e-commerce logistics definitions

1.2 e-commerce and e-commerce logistics fundamentals 


2.1 Cross-border e-commerce

2.2 Cross-border issues and risks

2.3 Payments 

2.4 Returns 

2.5 Regulations 


3.1 Fulfilment

3.2 Last mile 


4.1 SME – a growth opportunity in the e-fulfilment market

4.2 Increased complexity of clients’ requests


5.1 E-logistics and last mile performance during peak season

5.2 Dealing with peaks of demand

5.3 North America holiday season 2018

5.4 Europe holiday season

5.5 Conclusion 


6.1 Introduction 

6.2 What service levels do the major e-retailers provide in China?

6.3 Alibaba and in Europe

6.4 Achieving China’s customer experience in Europe 

6.5 Conclusion

  1. E-Commerce Logistics Market Size and Growth

7.1 2018 Global e-commerce logistics market size growth rates

7.2 2018-2023 e-commerce logistics CAGR 

7.3 Global Market Growth 2018 

7.3.1 Global Market Forecast Scenarios

7.4 Asia Pacific Market Growth 2018

7.4.1 Asia Pacific Forecast Scenarios

7.5 Europe Market Growth 2018

7.5.1 Europe Forecast Scenarios

7.6 Middle East & North Africa Market Growth 2018

7.6.1 Middle East & North Africa Forecast Scenarios

7.7 North America Market Growth 2018

7.7.1 North America Forecast Scenarios

7.8 Russia, Caucasus and Central Asia Market Growth 2018

7.8.1 Russia, Caucasus & Central Asia Forecast Scenarios

7.9 South America Market Growth 2018

7.9.1 South America Forecast Scenarios

7.10 Sub-Saharan Africa Market Growth 2018

7.10.1 Sub-Saharan Africa Forecast Scenarios


8.1 Definition of e-commerce logistics

8.2 Summary of logistics cost structures in e-commerce 

8.3 e-commerce logistics costs as a % of sales for selected retailers 

8.4 Differences in e-commerce logistics cost structures: Vertical sectors 

8.5 Differences in e-commerce logistics cost structures: Retail channels 

8.6 Differences in e-commerce logistics cost structures: Warehousing/fulfilment costs vs Last-mile/outbound shipping costs

8.7. Differences in e-commerce logistics cost structures: Geographies 

8.7.1 Differences in labour costs and efficiency

8.8. Differences in e-commerce logistics cost structures: Other considerations 

8.9. Differences in e-commerce logistics cost structures: Store-based vs e-commerce 


9.1. Competitive comparison 

9.2. Alibaba

9.3. Amazon 

9.4. ASOS


9.6. John Lewis 

9.7. Ocado

9.8. Walmart

9.9. Souq 


10.1 Competitive comparison – e-fulfilment logistics

10.1.1 Major online retailers (the largest e-fulfilment providers in the world)

10.1.2 Other major online/ multi-channel retailers 

10.1.3 Largest LSPs (XPO Logistics and Deutsche Post DHL Group, €500m+)

10.1.4 Mid-size LSPs (revenues of €100m+)

10.1.5 Smaller LSPs (revenues of less than €100m)

10.1.6 Major last-mile players who could scale up in e-fulfilment rapidly 

10.1.7 Start-ups 

10.1.8 Others

10.1.9 Top 10 e-fulfilment providers now and in the future 

10.2 Competitive comparison – last-mile logistics 

10.2.1 Domestic last-mile competitive landscape

10.2.2 Cross-border delivery competitive landscape 

10.3 CEVA

10.4 Clipper Logistics 

10.5 Deutsche Post DHL 

10.6 FedEx 

10.7 Kuehne + Nagel

10.8 La Poste (DPD)

10.9 Royal Mail / GLS

10.10 Singapore Post

10.11 UPS 

10.12 USPS 

10.13 XPO Logistics




  Prof John Manners-Bell is Chief Executive of Ti, Honorary Visiting Professor at the London Metropolitan University’s Guildhall Faculty of Business and Law and an adviser to the World Economic Forum. He has over 25 years’ experience working in and analysing the global logistics sector.
Nick Bailey is responsible for all of Ti’s research products, including logistics market and vertical sector reports, as well as Ti’s flagship Global Supply Chain Intelligence (GSCi) market intelligence portal. Nick is actively involved in research for these product ranges, as well as in the development of new and existing research capabilities at Ti. 
 Violeta Keckarovska is a research analyst with vast experience in the design, implementation and analysis of electronic and person-to-person surveys. Having worked across a number of sectors, including retail, luxury goods and FMCG, Violeta is experienced in gaining valuable insights across brand perception, voice of customer and strategic re-positioning intelligence campaigns for B-to-B and B-to-C clients.

As a member of the Market Research Society, Violeta brings best practice in research, insight and analytics across Ti.

Global e-commerce logistics market showing strong growth, but rate of expansion is slowing, says new Ti report

26th February 2019, Bath, UK: The latest report from Ti shows a market still expanding rapidly, but one in which competition, challenges and new entrants are raising questions over future development opportunities

The global e-commerce logistics market grew by 18.2% in 2018. Still a relatively nascent sector, e-commerce logistics growth is well above that seen in other logistics markets. Emerging markets are showing the fastest expansion, but even in developed economies, growth rates in nominal terms are usually in double-digits. Ti expects the global market to grow at an expected nominal 2018-2023 compound annual growth rate (CAGR) of 11.8%.

Ti’s latest figures suggest the cross-border component is a significant driver of this uplift. Cross-border e-commerce is bringing supply chain stakeholders into direct contact and challenging the status quo. But while gaining access to millions, if not billions, of new customers is an attractive proposition for e-commerce companies, targeting purchasers in foreign markets is not the easiest of strategies.

The report also examines the trend for offering more omni-channel retail solutions, likely to be a key requirement moving forward. This is largely driven by the purchase behaviour of consumers, who demand a seamless experience enabled by the use of different channels to order, pay, collect and return products. They demand more delivery and returns options and leverage retailers against each other to get the best value for their money.

In addition, Global e-commerce Logistics 2019 examines e-fulfilment and last mile cost structures, and provides analysis of structural variations by geography and retail sector.

Ti also spoke extensively with senior management and leaders at the largest e-fulfilment and last mile providers globally, as well as with niche e-commerce logistics providers. A common theme was the threat posed by global retail platforms managing their own logistics requirements while also offering services to third parties.

The entry of players such as Amazon, Alibaba and is forcing many to consider what the future of e-commerce logistics might look like. The report’s lead author, Viki Keckarovska, Senior research analyst at Ti, said, “Whilst some would say that Europe’s legacy infrastructure and market structures are unfit for the new e-retail world, it could equally be argued that Europe boasts probably the most efficient logistics and transport sector in the world. Ti’s discussions with logistics executives and leaders in the market suggest Europe’s legacy infrastructure is seen as a hindrance to the development of efficient e-retail distribution networks, with facilities in the ‘wrong’ place and markets which were more focused on B2B rather than B2C deliveries.”

Source: Transport Intelligence, February 26th 2019

This report is perfect for

  • Global manufacturers
  • Banks and financial institutions
  • Supply chain managers and directors
  • Logistics procurement managers
  • Marketing managers
  • Knowledge managers
  • Investors
  • All C-level executives

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