Global e-commerce logistics 2018

2019 report coming soon

Global e-commerce Logistics 2018 includes the latest research on the rapidly changing e-commerce logistics sector.

As e-commerce markets become more mature, consumer expectations on deliveries are evolving dramatically. No doubt these demands placed on retailers, last mile and e-fulfilment providers will continue to drive changes in the industry for many years to come.

The report examines trends such as the rise of cross-border e-commerce, city logistics and on-demand delivery platforms and proposes concrete solutions to improve last mile and e-fulfilment operations to meet rapidly evolving customer expectations. Frictionless returns in particular are becoming a competitive advantage and the report examines a number of product features that facilitate a smooth and efficient returns service.

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This report contains

  • The trends and developments impacting e-commerce logistics
  • Market sizing, growth rates and forecasts from 46 countries
  • Cost structures of major e-retailers by retail channel, vertical sector and geography.
  • Survey results on e-commerce logistics topics 
  • Strategic profiles of 10 leading online retailers & 11 LSPs

This report contains

  • The trends and developments impacting e-commerce logistics
  • Market sizing, growth rates and forecasts from 46 countries
  • Cost structures of major e-retailers by retail channel, vertical sector and geography.
  • Survey results on e-commerce logistics topics 
  • Strategic profiles of 10 leading online retailers & 11 LSPs

Exclusive highlights

  • Where are the opportunities for cross border e-commerce?
  • What do retailers need to do to compete effectively with Amazon?
  • Who are the largest e-fulfilment logistics providers, what are their growth strategies, and what sort of a threat to the likes of Amazon, Alibaba and JD pose?
  • Which product features should retailers offer to facilitate a smooth and efficiency returns service?
  • Which e-commerce logistics markets will grow fastest in future?

The report answers

  • What do e-commerce logistics cost structures look like and how are they changing?
  • What are the implications of on-demand delivery platforms and implications for the parcels sector?
  • Will outsourcing become more prevalent and how does this differ between pure plays and multi-channel retailers?
  • What are the main solutions to overcome city logistics challenges?
  • What are the main points in e-commerce logistics according to supply chain executives and what strategies are they employing to overcome them?

Inside the report

The report also contains Ti’s bespoke e-commerce logistics market sizing, growth rates and forecasts at a global, regional and country level. We also examine cost structures in e-commerce logistics, investigating how company e-commerce logistics costs as a % of sales vary by retail channel, vertical sector, geography and more. We examine how costs have evolved over time, and what the typical division is between last-mile and fulfilment costs.


The survey

In addition, the report contains the view from the industry thanks to Ti’s e-commerce logistics survey. The survey, which segments responses by shipper and LSP, investigates issues such as the pace of B2B vs B2C e-commerce growth, the pace of domestic vs cross border growth, the brand perception of last-mile players, whether online retailers will outsource more in the next five years, whether e-commerce logistics costs as a % of sales will increase over the next five years, the leading challenges in e-commerce logistics, peak season strategies, leading threats to LSPs and technology adoption.

Strategic profiles

It also features strategic profiles of 10 leading online retailers and 11 leading logistics providers. It suggests ways to keep ahead of the competition and compete with the biggest players. This is complemented by an assessment of the structure of the e-fulfilment and last-mile logistics markets. Ti provides insight into who the leading e-fulfilment logistics providers are, identifying the top traditional LSPs and comparing them to the scale of the e-fulfilment logistics services of the likes of Amazon, Alibaba and JD. We also make clear the role of other market segments, such as the scale and number of mid-size LSPs, and the role of startups, smaller and niche LSPs and multi-channel retailers.

Finally, the report examines the most significant technologies enabling companies to redesign their operating models and how they are being deployed to enhance customer service.

In summary

Overall, the report provides a comprehensive analysis of e-commerce logistics trends and developments; practical recommendations to improve e-retail returns processes; unique insights through our survey on topics that would be impossible to explore through secondary research; a chapter investigating e-commerce technological developments; detailed modelling of cost structures, market sizing and forecasts; strategic profiles of leading online retailers and e-commerce logistics providers and finally how such players are responding to the rise of e-commerce giants such as Amazon, Alibaba and JD.


  Prof John Manners-Bell is Chief Executive of Ti, Honorary Visiting Professor at the London Metropolitan University’s Guildhall Faculty of Business and Law and an adviser to the World Economic Forum. He has over 25 years’ experience working in and analysing the global logistics sector.
  Joel Ray, Head of Consultancy, has a career dedicated to strategic consultancy and corporate development in the logistics industry, with a particular expertise in distribution property, express logistics and assisting companies in developing their logistics strategies. He joined Transport Intelligence in 2002 to head up its bespoke research and consultancy division after establishing and running an internet based warehousing exchange. As part of his role at Ti Joel has travelled extensively throughout Europe, the Middle East, the Americas, India and Asia working on a variety of client lead projects. 
David Buckby

Having obtained a Masters in Economics David is now Ti’s resident Economist. David manages one of Ti’s core strengths, that of quantitative analysis of a range of logistics markets, including sizing and forecasting. David contributes to the GSCi portal, Ti Reports and consultancy projects.

 Violeta Keckarovska is a research analyst with vast experience in the design, implementation and analysis of electronic and person-to-person surveys. Having worked across a number of sectors, including retail, luxury goods and FMCG, Violeta is experienced in gaining valuable insights across brand perception, voice of customer and strategic re-positioning intelligence campaigns for B-to-B and B-to-C clients.

As a member of the Market Research Society, Violeta brings best practice in research, insight and analytics across Ti.



   Andy Ralls is a quantitative analyst at Ti. He graduated from the University of Southampton with a Mathematics with Finance degree in 2014. In his studies, he chose a final year project on actuarial modelling and forecasting and enjoyed modules on statistical distribution theory, financial mathematics and macroeconomics.

Andy has since worked for a top accountancy firm and for a wealth management company. These experiences give him a strong understanding of company accounts and investment products and has given him a wider understanding of the financial sector.

This report contains

  • Global manufacturers
  • Banks and financial institutions
  • Supply chain managers and directors
  • Logistics procurement managers
  • Marketing managers
  • Knowledge managers
  • Investors
  • All C-level executives

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