Panther Logistics has secured a new delivery contract with Sleep Design, a UK manufacturer of beds, mattresses and furniture.
Panther states that it was awarded the contract following a recent trial due to its customer service and its flexible offering, which includes four-hour time slots and next day delivery to most of the UK.
Stuart Hubble, Managing Director of Sleep Design said, “Our business is and has to be customer and reputation focused, so it is important that our delivery partner is the same. We chose Panther due to its good communication with customers via text, email and tracking and because they are specialists in home delivery.”
Hubble added, “The delivery function of our operation is very important as it is the last leg of the order and whole experience of dealing with us. Panther has a strong focus on customer communication pre-delivery and they solve problems before they become a problem by talking and dealing with ‘our’ customer when required, which has proved incredibly beneficial to our business.”
The majority of deliveries for Sleep Design are through Panther’s solo service, a one-man delivery service, with Panther currently handling between 600 and 800 orders per week. The Solo service is aimed at deliveries of items which are too large to be handled by a mechanical sortation system and was launched earlier in 2016. Panther also provides some two man delivery services for certain deliveries.
Source: Panther Logistics
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