Norfolk Southern announces app to connect shippers

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Norfolk Southern Corporation has announced the release of its mobile app, NS Trax, that makes it easier for customers to conduct business with the railroad.

“NS Trax offers customers a real-time, on-the-go connection to their shipments through a mobile experience designed in collaboration with our customers,” said Ed Elkins, Vice President, Industrial Products. “Through NS Trax, users have broad functionality to manage all of their shipping and logistic needs from the palm of their hand. This is only the beginning as we continue to enhance NS Trax to meet the needs of our customers.”

NS Trax leverages data available in AccessNS, Norfolk Southern’s desktop e-commerce portal. With NS Trax, customers in the field can manage inventory, view transit exceptions, and track real-time movements using a mobile device. Customers also can use the app to add important shipments to a watchlist for priority visibility, search for specific shipments on the NS network, submit local service requests, and view waybills for shipments. Planned updates for NS Trax will expand capabilities for local service and unit trains.

Source: Norfolk Southern