Marken has announced the launch of a new European Communication Center of Excellence based in Edinburgh with the aim to improve the supply chain experience by providing consistent communication, monitoring and management to investigator sites daily. Accessible by a single, toll-free contact number, the multi-lingual team understand study protocol requirements and offer a direct point of contact in fourteen local languages for proactive shipment management, contingency intervention and query support.
The communication centre keeps full oversight of all milestones of biological sample shipments from booking to final delivery through Marken’s proprietary online management system and if applicable through GPS technology. Customer support and constant communication by dedicated customer service teams provide investigator sites and clients with a service to receive direct booking assistance and real-time query resolutions.
Leanne Boytler, UK Regional Director for Marken said, “Marken is proud to be a global supply chain provider who not only understands but actively anticipates the needs of our clients. The European Center of Excellence is another example of the investments we are making to improve the clinical trial process for our clients and their patients.”
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