FedEx Express has announced the launch of its Delivery Manager system in Vietnam to support the country’s e-commerce boom. FedEx Delivery Manager is said to allow e-merchants to provide their customers with customisable FedEx Express deliveries, as well as enabling small and medium sized businesses to reschedule the delivery time and change the location of deliveries at no extra cost.
“The pandemic is accelerating e-commerce in Vietnam as more people move to online purchases. We are excited to launch FedEx Delivery Manager to help e-commerce businesses manage this boom in e-commerce shipments. It can provide end-consumers with more control and flexibility on their delivery options, playing an important role in customer satisfaction and overall online shopping experience,” said Hardy Diec, Managing Director Operations, FedEx Express Indochina. “With this solution, we hope e-commerce retailers and SMEs will experience increased loyalty and cost savings through reduced instances of returns. At the same time, it allows us to improve efficiency by increasing successful first-time deliveries.”
FedEx Delivery Manager is offered free of charge and recipients expecting inbound deliveries to their residence will receive a FedEx notification via email, according to the company. Recipients can choose to change the delivery instructions via FedEx.com and can access it on a smartphone. The Delivery Manager offers four options:
FedEx stated that the Delivery Manager is now available in 29 markets across Asia Pacific, Middle East and Africa. According to the Google, Temasek and Bain & Company 2020 SEA report, Vietnam will be the second-largest e-commerce market in Southeast Asia after Indonesia, with an expected growth rate of 16%.
Source: FedEx
