FedEx Express launches the FedEx International Connect Plus

Fedex Chief Customer

FedEx Express has announced the launch of FedEx International Connect Plus (FICP), a new FedEx Express International, day-definite, e-commerce shipping service that aims to combines speed with price, in the Asia Pacific, Middle East and Africa (AMEA) region.

The launch of FICP is considered to enhance FedEx e-commerce capabilities as businesses are increasingly looking for more diversified, cost-effective solutions to meet consumers’ ever-changing needs. According to Deloitte, consumers prioritise an end-to-end shopping experience. Shipping costs and delivery options are stated to be two of the most significant drivers of cart abandonment – about 40% of consumers will not complete checkout if the delivery costs are too high. Another 10% will abandon their cart if a package cannot be delivered on time or flexible delivery options are not available, cited FedEx.

With FICP, e-tailers across ten markets including Australia, Hong Kong, India, Japan, mainland China, Malaysia, Singapore, South Korea, Taiwan, and Thailand can provide their customers with an international shipping solution with competitive prices, while ensuring shipments will be delivered within 1 to 5 business days within AMEA, according to FedEx.

This service is said to be supported with capabilities including tracking, sending out notifications to receivers and flexibility to change delivery options via FedEx Delivery Manager, which aims to gives e-tailers’ customers more visibility, control, and convenience over their online orders.

Benefits of FICP for e-tailers and their customers include:

  • Value – The FICP aims to enable businesses to enjoy greater savings at day-definite transits.
  • Flexibility and control – Besides home delivery, the FICP service enables e-tailers to give their end-customers the flexibility to pick up their package from hundreds of available pick-up locations nearby, and the option to change delivery date and location.
  • Integration – Both online and offline shipping automation solutions are available.
  • Track & trace – FedEx’s parcel tracking capabilities is said to give e-tailers and customers visibility throughout the entire delivery journey.

“Building a robust e-commerce ecosystem is a top priority for us at FedEx. With FICP, we have an ideal solution for businesses to meet heightened expectations of consumers for reliable, and economical delivery services,” said Kawal Preet, president of the Asia Pacific, Middle East, and Africa (AMEA) region at FedEx Express. “By providing businesses with a broader range of shipping solutions, we help them accelerate their cross-border e-commerce offerings and connect to more online shoppers across the Intra-AMEA markets.”

Source: FedEx


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