DHL opens its first company-owned and operated retail store in the US

DHL Express has opened its first company-owned and operated retail store in Florida, US. The 1,500 sq ft DHL ServicePoint facility is the first DHL fully-branded, company-owned retail store in the US, offering access to its shipping services. 

“For years, Miami has been the up-and-coming gateway city to Latin America as well as an important hub for DHL. And now, as pandemic stay-at-home orders expire and businesses reopen, we are seeing an increase in the volume of international shipments coming through the Miami-Dade area,” said Richard Saavedra, VP and General Manager, Southeast Area, DHL Express US. He continued, “South Florida is the ideal market for the country’s first DHL-owned retail location, and we’re excited to support local businesses as they re-emerge from COVID-19-related shutdowns.” 

In response to social distancing restrictions, DHL is piloting new safety measures at the new retail store, including a Call Ahead service (labels and packaging readied in advance of the customer’s arrival to reduce wait time in the lobby) and Call-on arrival (curbside pickup of DHL shipments). 

The new store offers both staffed-assistance and self-service kiosk, as well as supplies such as bubble wrap, packing tape and DHL-branded boxes. DHL Express plans to open its second company-owned ServicePoint location in Chicago this summer.   

In addition to new company-owned stores, over 7,100 independently owned DHL ServicePoint Partner stores also operate in the US market. They offer DHL Express international express shipping services and consultancy regarding global operations to help businesses reach the international marketplace – also offering the services of other brands.

Source: DHL