Clipper Logistics is to process store-returned merchandise for Marks & Spencer, ensuring stock flows back into the M&S fulfilment centre at Castle Donnington, UK, where it will be ready for re-allocation.
Under the extended agreement, Clipper will provide stock handling capability and reprocessing at its Swadlincote facility, UK, ensuring that merchandise is presented ready for re-sale. The Clipper facility is now fully integrated with the M&S warehouse management system, provided by JDA Software, allowing full control and visibility of items throughout the process.
Adrian Harris, Director of Clothing, Home and Multichannel Logistics at M&S said, “Having undertaken a trial with Clipper to support our returns operations, we are delighted to announce that we have now put a contract in place – recognising the value created by the strong partnership that has developed. We are confident that the innovative approach to solutions provided by Clipper will help us remain at the forefront of best practice, and that the relationship will continue to enhance the services that we are able to provide”
Tony Mannix, CEO of Clipper said, “It is with great pride that we can announce the success of the returns handling trial that was undertaken for M&S, and I am delighted that the trial has now moved to a contracted basis. Returns management is a big issue for many retailers, and we are proud to help M&S with our Boomerang service, which was developed with a key focus on returns handling capabilities.”
Source: Clipper Logistics