Last Mile KPIs for Peak Season 2022


Ti Insight has partnered with Parcel Monitor, an organisation that tracks 100m parcels daily, covering over 1,000 carrier partners and over 160 countries.  Parcel Monitor has provided Ti with data across several KPIs in the parcel industry. To find out more, download the FREE whitepaper here.

Same Day Delivery

Definition: Delivery on same day as collection from shipper 

The same-day parcel delivery market has attracted a lot of interest in recent years, with acquisitions and start-up companies featuring in what is a small part of the overall parcel market. Same-day operations within the parcels and express delivery typically occur when the sender and the recipient are within the same city or town. In China, some carriers provide same-day services within cities. For traditional hub and spoke operations this typically doesn’t happen as parcels are routed to depots where they are sorted and sent out. It very much depends on whether companies have this type of operation and network model. The start-up companies in this area concentrated on urban areas only and include Stuart, Postmates, Instacart, Delhivery, Ninja Van and typically deliver takeaway, grocery, and fashion items. Other traditional same-day delivery companies include CitySprint and Argos in the UK, retailers Alibaba and JD.com in China, and DHL in Germany. ‘Delivery’ can be delivered to the customer’s doorstep or delivered to parcel lockers or post offices for collection.  

Parcel Monitor has provided Ti with data on same-day delivery metrics for Austria, Australia, Switzerland, and Germany. The chart below shows the comparison between four selected countries. As a percentage of all parcels received from shippers, Germany and Austria have a relatively high percentage of same-day deliveries compared to Switzerland and Austria.

Transit Times

Definition: Transit time is defined as the number of business days a carrier holds a parcel until their first attempt to deliver to parcel recipient.

Transit times greatly impact customer satisfaction and is one of the more important variables influencing last-mile transport. Reducing transit times is a good way of enhancing customer experiences since faster transit times mean shorter waiting times for online shoppers. Data published by Parcel Monitor at the beginning of 2022 showed that the longer the transit time, the more negative the customer reviews. Due to the prevalence of free shipping, customers are also much less willing to pay a standard delivery fee, let alone a premium to ensure quicker delivery.

Parcel Monitor has provided Ti Insight with data on collection point metrics for Australia, Switzerland, Denmark, Germany, Spain, and France.

Of the countries analysed, transit time increased for four out of six countries during the 2022 peak season.  Spain experienced the biggest jump in transit time in Q4 2022 compared with the previous quarter (36.1%), followed by Australia (16.3%), Denmark (9.1%), and Germany (4.1%). Increases in transit times are unsurprising given the surge in volumes that online retailers tend to witness during Q4 due to promotional holidays (like Black Friday and Christmas). Transit times are also likely to be exacerbated by labour shortages across the last-mile market.

Further last mile analysis is available on GSCi – Ti’s online data platform. Supply chain strategists can use GSCi – Ti’s online data platform – to identify opportunities for growth, support strategic decisions, help them stay abreast of industry trends and development, as well as understand future impacts on the industry. 

Visit GSCI subscription to sign up today or contact: 

Michael Clover for a free demonstration: [email protected] | +44 (0) 1666 519907