Amazon has expanded label-free and box-free returns to more than 5,800 locations. Returns can now be made to around 18,000 drop-off locations in the U.S., including Amazon Books and Amazon 4-star stores, Amazon Hub locations, more than 1,000 Kohl’s locations across 48 U.S. states, and selected Whole Foods Markets and UPS Store and UPS Access Point locations nationwide.
Amazon has announced that this holiday season, it is offering customers at least one free return option on millions of items sold on its website including electronics, household items, pet supplies, kitchen appliances and more. Previously only clothing, shoes and bedding were eligible for at least one free return.
To start a return, customers select the item or items to be returned and the reason for returning from Amazon.com or the Amazon app. Customers then select from a list of convenient return options, including at least one free option, and then drop off their item at a location within 5 miles of their delivery address. Most refunds are credited to customer’s accounts within 2 hours of the return being initiated. Label-free, box-free returns option is simple to use – customers show the QR code received after starting a return, along with the item to be returned, to an associate at a participating location. The associate will then pack and ship it for free, consolidating packages whenever possible.
Source: Amazon
