Royal Mail enhances its Click & Drop solution for small businesses


Royal Mail has enhanced its online postage and label solution Click & Drop, to make it easier for account customers to send parcels.

Click & Drop enables businesses and private senders to buy and print barcoded postage, without the need to manually input the address of each individual buyer. Click & Drop provides customers, including small businesses and marketplace sellers, with 2D barcoded labels, a sales invoice and electronic pre-advice for all Royal Mail’s UK and international services. Senders are also able to access Royal Mail’s address look-up service to improve address accuracy and first time delivery.

Senders using the service will now have the ability to download orders from multiple marketplaces or their website to Click & Drop. In addition, marketplace sellers can automatically upload shipping details including tracking numbers to the marketplace, which can help inform buyers that their items have been dispatched.

Furthermore, Royal Mail has also developed a new warehouse management capability within its Click & Drop solution to help customers manage their stock. This will enable sellers to build a product catalogue, store product details, warehouse location numbers and parcel dimensions to help with order processing. Sellers will also have the ability to create shipping rules, which will automatically assign a shipping service to the weight or value of an order. Used in conjunction with the warehouse management capability, the shipping rules can enable one-click printing of postage labels.

Customers using Click & Drop will be able to drop off their items at one of 1,200 Customer Service Points at a Royal Mail Delivery Office depending on the service selected or at one of 11,500 Post Office branches nationwide. Customers who receive a collection from Royal Mail can also hand their items over to their collection driver.

Nick Landon, Managing Director of Royal Mail Parcels, said, “The enhancements to our online postage solution Click & Drop are yet another step Royal Mail is taking to improve convenience for our customers. This is also part of Royal Mail’s strategy of investment in IT, to support its on-going transformation and make it easier for customers to access our services.”

Source: Royal Mail

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