Royal Mail has been appointed by British fashion brand River Island to handle its customer deliveries across the UK using its Tracked 48 services.
The two-year contract covers the collection and delivery of items from River Island’s main warehouse in Milton Keynes to customers nationwide. It adds to Royal Mail’s existing contract to handle customer returns using Royal Mail’s Tracked Returns service.
Royal Mail’s Tracked services provide end-to-end tracking for businesses posting parcels to addresses in the UK and customers using a business return service. Last year, Royal Mail announced a series of improvements to its Tracked service. These include, increasing the weight limit to 20kg across the product range, increasing the compensation it offers from £50 to a maximum of £100, extending the acceptance time of consignments into its network to 23.59 on Tracked 48; and improving access to its network by allowing customers to submit items over the weekend for weekday delivery.
River Island will use Royal Mail’s Tracked reporting suite. The reporting offered with Royal Mail Tracked products is supported by Royal Mail’s ongoing investment in barcoding and tracking technology.
Sunil Bhudia, Ecommerce Logistics Manager at River Island, said, “More and more customers are demanding a seamless multichannel experience, so it’s really important that our customers trust that we can consistently deliver on speed and convenience particularly for those customers who choose to shop with us online. Our partnership with Royal Mail will enable us to do this and continue to keep customers at the heart of everything we do”.
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Source: Royal Mail
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