Parcelforce Worldwide launches customer tracking dashboard


Parcelforce Worldwide has launched a new online dashboard for customers enabling them to track, monitor and report on the progress of UK and International parcels. The dashboard presents a clear and regularly updated single view of the status of a customers’ UK and International parcels. 

Compatible with smartphones, tablets and laptops, the dashboard enables users to track the status of one or multiple parcels from dispatch through to final delivery. The dashboard also provides the ability to create ‘watch lists’ enabling customers to see up-to-date information regarding their deliveries. It shows which items have been delivered and which items are in transit, helping businesses to identify and monitor priority customers where extra focus might be required. 

A spokesperson from Parcelforce Worldwide, said: “It’s another great example of our customer-centric digital functionality – giving our customers even more visibility of their deliveries to provide higher levels of customer service.” 

Source: Royal Mail Group

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