iForce has secured a three-year contract to provide a range of fulfilment services to online furniture and homeware retailer Made.com.
Under the terms of the deal, iForce will provide Made.com with an online fulfilment and warehouse management service using its own SMART software capabilities based at the 226,000 sq ft iForce warehouse in Redditch, UK.
Additionally, Made.com will be deploying Route Genie software, a carriage management solution that is provided through the iForce Pathfinder service. The aim of this is to enable Made.com to manage the allocation of parcels to the most appropriate carriers based upon weight, service requirement and cost as well as providing the Made.com customer service team with a consolidated view of carrier performance, thus enabling delivery exceptions to be managed pro-actively.
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