Arvato SCM Solutions and the cosmetic corporation Benefit Cosmetics from San Francisco have announced they will be continuing their partnership cooperation and extend their contract. Arvato is in charge of the company’s logistics in the European and US-American markets, in which an additional location in Great Britain supplies B2C for the European business. Moreover, Arvato provides Customer Care solutions for Benefit Cosmetics in Canada.
“We are very happy to provide local services also in Great Britain, along with supplying Germany and the USA,” said Nils Klose, President of Consumer Products – Arvato SCM Solutions.
For six years, Arvato SCM Solutions has been responsible for several logistics processes of the Webshop in both the European and US markets for this beauty corporation. Services entail logistics, international transport management, returns management, as well as premium services, such as personalized greeting cards and gift-wrapping. Arvato’s distribution centre in Dortmund, Germany has been exclusively providing logistics services for Europe until now, specialising in requirements for fashion and beauty logistics. This multi-brand distribution centre contains approximately 33,000 sq m. The Arvato Distribution Center in Pleasant Prairie, Wisconsin supplies logistics services for the USA. The business in Great Britain is provided by the Arvato Distribution Center in Hams Hall near Birmingham.
Alongside e-commerce fulfillment, Arvato SCM Solutions is also in charge of Customer Care in Canada. In Kitchener, Ontario, Arvato employees handle telephone and email inquiries in customized offices specifically designed according to the Benefit Cosmetic brand.
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