CEVA Logistics announced that it has won a two year extension for customs brokerage services with Volvo Cars of North America. The company, headquartered in Rockleigh, New Jersey, is the US subsidiary of the Swedish luxury automotive manufacturer.
CEVA’s US customs brokerage team had been providing services to Volvo through an initial one year contract, which was subsequently extended.
According to Jennifer Klees, Customs Manager of Volvo, “The decision to extend our contract with CEVA for customs brokerage services was straightforward, based upon the outstanding customer service and commitment we have received. The team is dedicated not only to meeting KPI’s – which is important – but also to continuous improvement of processes and ways to work together more efficiently. CEVA’s deep understanding of our business enables them to suggest and deliver improvements, large and small, that provide tangible value above and beyond what expectations.”
CEVA provides customs brokerage services to Volvo from its US offices in Detroit, additionally enabling access to the company’s automotive sector expertise.
“We highly value our strong partnership with Volvo, which has fuelled our team’s passion to deliver exceptional customer service,” said Kimberly Wakeman, Senior Director, Business Development, Customs Brokerage and Trade Services for CEVA in North America. “We use our regular KPI meetings with Volvo as a springboard to mutually discuss how to achieve additional efficiencies. We are gratified by Volvo’s recognition of the value provided to their customs brokerage operations, both through this contract extension and the opportunity to engage with them in additional services such as Canadian transborder shipments, domestic parts distribution and other opportunities leveraging CEVA’s global network.”
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