KFC appoints DHL and QSL to manage its UK supply chain


KFC has appointed DHL and QSL to manage the supply and distribution of food products, packaging and consumables for over 850 restaurants throughout the UK.

DHL is partnering with specialist foodservice logistics provider QSL to deliver a bespoke service tailored to the unique needs of KFC, and will manage the physical warehouse and distribution aspects of the service. Key areas of focus will be reducing logistics-related emissions to net zero over the life of the contract, optimized delivery scheduling to provide a faster turnaround of orders, and greater integrity of food during transportation.

Having partnered with KFC across Europe since 2011, food logistics specialist QSL will also serve the company in the UK by providing dedicated IT solutions for demand planning and stock management. QSL will also manage operational purchasing for KFC as well as accounting for its operations.

Jens Hentschel, Supply Chain Director for KFC, said: “We are rethinking all of our internal and external processes, and placing distribution and logistics at the heart of our new supply chain strategy. We want to deliver a new level of service to our restaurants and franchise partners, improve the quality of service to our customers and reduce our environmental impact – all to a level that has never been done before. It’s an ambitious plan, but by working closely with our partners DHL and QSL we’re confident that we’ll be able to deliver against our strategic ambitions.”

John Boulter, Managing Director of Retail, DHL Supply Chain UK & Ireland, added: “We’re delighted to be delivering a truly unique proposition for KFC, geared to the specific needs of the business. We intend to re-write the rule book and create a stock management, distribution and reverse logistics model based on best practice from a range of sectors including foodservice logistics. This model will support KFC in its ambition to be market-leading in all that it does, while improving service levels to its restaurants and customers.”

Source: Deutsche Post DHL Group

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