DHL eCommerce launches domestic delivery services in Malaysia


DHL eCommerce has launched domestic delivery operations in Malaysia with a range of services catered to the country’s growing e-commerce market. The investment includes a 48,000 sq ft central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in Klang Valley, Penang and Johor Bahru, and two to four day delivery to all other locations across West Malaysia and East Malaysia.

“E-commerce has become a way of life for Malaysians, with 47% already using their smartphones2 to shop online,” said Malcolm Monteiro, CEO, Asia Pacific, DHL eCommerce. “Approximately 7m are already shopping online every month, and with the industry expected to grow to €1bn by 2020 in Malaysia and globally to US$1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”

DHL eCommerce’s end-to-end domestic delivery solutions will offer pick-up services, track and trace, reverse logistics, cash on delivery with daily remittance and call centre capabilities for deliveries within Malaysia. 

“The world’s fastest growing e-commerce region is Asia Pacific, and Malaysia is one of the most exciting countries with enormous opportunities,” says Monteiro. “To win in this space, e-tailers need exceptional customer service supported by seamless and agile logistics. Through our investments, infrastructure and renowned global network, we are well positioned to support the domestic and global growth of local online retailers in Malaysia.”

Source: Deutsche Post DHL Group

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