Home Depot opens direct fulfilment centre


Home Depot, the US home improvement retailer, announced three facility openings to support its online business, information technology transformation and overall retail strategy.

 

The company officially opened its third and largest of three new direct fulfilment centres in the US to support its online sales, which now account for approximately five percent of total revenues, the company states. The new 1.6m sq ft facility is located in Troy Township, Ohio and is expected to eventually employ 500.

The company opened two other direct fulfilment centres last year; one in Locust Grove, Georgia, and another in Perris, California. These new facilities are expected to enable the company to deliver 90% of Home Depot online orders of regionally stocked parcel items in two business days or less using ground delivery service.

The company also announced that in October it plans to officially open its new Marietta Technology Center, a 200,000 sq ft office complex in Georgia, for approximately 1,000 information technology associates, with the expectation of eventually adding an additional 500 IT jobs at this location.

Home Depot has announced it expects to open a third Online Customer Care operation in Tempe, Arizona in November. This will be the company’s third online customer service operation dedicated to the online business. In 2012, the company opened two other online customer service centres; one in Kennesaw, Georgia, and another in Ogden, Utah.

Craig Menear, Chairman, CEO and president of The Home Depot said “These investments are advancing our interconnected retail strategy, which allows our customers to engage with Home Depot however they choose.”

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