UPS announced that it expects to ship more than 800,000 packages back to retailers and merchants January 6, 2015, dubbing the date National Returns Day. Further by the end of the first full week in January, UPS anticipates that it will have transported 4m return packages in the US.
“We have successfully completed two of three phases of the Peak holiday delivery season. Our Cyber Weekend and pre-Christmas performance helped retailers take advantage of holiday demand. We are now preparing for a surge in volume driven by Returns Week,” said Alan Gershenhorn, UPS Executive Vice President and Chief Commercial Officer.
“As e-commerce continues to grow, simple returns services have become an essential part of the overall consumer shopping experience. Our research shows online shoppers care about returns convenience with 66% reviewing a retailer’s return policy before making a purchase, and 68% said they would complete an online purchase if the retailer simply offered a free return shipping label,” he said.
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